Turn it off, Turn it on, if not call John!

HP Officejet-Paper Jam

It is very important to distinguish between an error that is present all the time when turned off and on again, and an error that is only present when trying to print something. If it is only showing when trying to print then the pickup rollers may be dirty, but sometimes the pickup mechanism fails completely and the wheels don’t turn at all in which case nothing can be done.

The other instance is where the error is present all the time, this can be misleading because you are looking for paper when in fact the carriage mechanism has failed. The printer wants to perform it’s usual initialisation but cannot move properly, this is generally down to heavy use and excess ink seizing up the printer. If the carriage doesn’t move when you turn it on then there’s very little that can be done, there is a chance that something could be caught in there but if you didn’t have jam before then this is unlikely.

Feel free to bring it down for confirmation though.

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Dan Chapman
2 years ago
Great service with great communication throughout. Will definitely use again.
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Sarah
2 years ago
John is very friendly and professional. He responded quickly and came out within a couple of days. He knew exactly what the issue was with my printer and offered some sound advice, he knows his stuff! A really good contact to have and pass on. Thank you John.
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Sally Boshier
2 years ago
John was extremely helpful. He kept me informed of when he would arrive and what he had done to fix my printer. I would recommend Printfix.
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art-K Kingston
2 years ago
John was very helpful and knowledgeable, and took his time to explain the problem with our printer and what was done to fix it. Good value, polite service and most of all a working printer in no time!
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Adam Freeman
2 years ago
John was incredibly user-friendly, diagnosed the issues and gave me clear advice on the parts to purchase to recitfy the problem.
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Grace
2 years ago
Great communication, very fast and saw us the day after we contacted! John offered us some great advice about our print servicing and also offered to help fit our fuser unit without any extra fee. Thanks so much!
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Marie-Anne James
2 years ago
John was great! He came to the house within days of calling him and was very knowledgeable, spending time to ensure he got the correct diagnosis. I would highly recommend him to anyone with a printer issue. Superb service!
I cannot recommend John enough. He is very friendly, helpful and very knowledgeable in his field of work. He went out of his way to provide such a quick and excellent service for my printer problems. It was very much appreciated, thank you again John.
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Mark Le Fanu
2 years ago
I was very pleased with the swift and courteous service provided by John''s company PrintFix. He certainly knows what he's doing. Call out charges are reasonable. In my case he was there on my doorstep the next day. He diagnosed my printer-problem without fuss and fixed it. Thoroughly recommended.
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